The work of an Office Agent includes but is not limited to counter customer services, computer data entry, international cargo documents handling, retrieve import / deliver export documents to and from aircraft, acceptance of cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations, releases import international freight upon review of CBP clearances and authorizations, collects air freight charges, prepare freight transfer manifests, handles phone calls in a professional and courteous manner, accepts dangerous goods in accordance to FAA Regulations and the IATA DGR, etc. 

Knowledge, Skill and Abilities 
• Intermediate computer skills with working knowledge of Microsoft Office programs. 
• Excellent English verbal and written communication skills. 
• Must be able to handle stress in a fast-paced environment and ensure deadlines are met. 
• Ability to concentrate on detail. 
• Ability to lift 50-70 lbs. 
• Adhere to safety practices and programs. 
• Ability to multitask. 

Education and Experience 
• High School Diploma or GED required. 
• 1 year of previous Cargo Agent experience is preferred 
• Valid US driver’s license. 
• Successful completion of required airport badging process and pre-employment drug screen is required. 

Schedule of Hours 
As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, adhocs, etc., Strict adherence to company attendance policies are expected and enforced. 

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.