Communicate on a regular basis with client staff to ensure customer service efforts meet the demands of the client. Oversee the accurate documentation by customer service representatives of any information received from customers in the customer service software provided. Identify and expedite customer complaints that require immediate attention and escalate situations as

Research and analyze scheduled trip requests using the Trapeze Scheduling software. Match trip requests to a route that will ensure timely pick up from origin or arrival to destination. Analyze batched trip to ensure they are optimized to on the assigned route. Research and correct schedule violations breach of on board violations, incorrect vehicle capacities, and trips

Conduct site checks and road observations according to client and local policy. Document findings accordingly and provide necessary reports to project staff. Conduct wheelchair securement and vehicle cleanliness checks on in service vehicles. Monitor street operations for on time performance and schedule and route adherence. Provide customer information for site personnel

Ability to file paperwork accurately. Ability to maintain paperwork logs, enter payroll, and prepare reports. Manage farebox collection and counting of fares. Assist with scheduling. Other duties as needed. Qualifications TalentRequirements High school diploma or equivalent. Be at least 18 years of age. Ability to work independently and prioritize daily work assignments.

Overview If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights Responsibilities Let MV Transportation expand your toolbox! Do you want a stable career with great and steady pay, a set schedule, and outstanding benefits?! Would you like to work with a company that invests

Overview If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights Responsibilities Let MV Transportation expand your toolbox! Do you want a stable career with great and steady pay, a set schedule, and outstanding benefits?! Would you like to work with a company that invests

Sets the tone for ensuring all operators are current with training requirements of company and contract. Ensures all safety manuals, programs, policies and practices are current and meet the needs of the operating divisions. Resides as the expert in EPA and OSHA, CDL compliance and regulations. Ensures all new hires meet minimum general qualifications for each division in

Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate. Monitors radio, telephones and on road provision of service for quality. Responsible for influencing positive employee morale and quality customer service. Monitors and completes driver sign in and sign out daily. May assign trips to drivers to assure adeq

Manages and coordinates technical workforce job completion. Customer complaint resolution. Obtain daily service disruptions in Excel Workbook. Oversee improvement in customer satisfaction and dispatch satisfaction. Maintain a professional demeanor and appearance. Ensure that dispatch personnel are effectively performing linked function between the operators and customers